Communication between the insurer, the insured client and the device provider is crucially important to the success of customer insurance premiums derived from telematic vehicle data.

The Ctrack Intelligent Insurance Solution incorporates software which establishes the communication process between the device provider and the insurer. The software ensures that communication between the device provider and the insurer commences electronically the moment the policy is sold. As soon as the communication process is established the device provider manages the device from installation, through maintenance to de-installation. All communication relating to the device’s management is shared electronically with the insurer.

Customer communication relating to the policy is always managed by the insurer.